Shipping Policy
Delivery in UAE
The bikes we offer in the UAE are not installed, if you need a packaged bike assembled, you need to leave us a message.
delivery time:
In Dubai, 1-2 working days
Outside Dubai, 2-5 business days
Refund policy
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Assembled Bikes.(You can bring the bicycle to vlra bike shop in Dragon mart2 to have an exchange a right size or color if you never used the bike)
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Accessories that have been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the a